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How bdbagee Handles Your Privacy

When you open an account with us and move money through bKash, Nagad or Rocket, you share personal details — and this policy explains exactly what we collect, why we collect it, and how we keep it safe.

Account data protectedbKash, Nagad, Rocket wallet privacyNo third-party sale of your dataYour right to request accessBangladesh-relevant data handling
bdbagee How bdbagee Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send your data access or deletion request directly to our support email. We respond to privacy queries as a priority — include your registered account name and wallet number.
Live Chat Open the chat window inside your account dashboard to raise a privacy concern in real time. Our team can log a formal data request from the same session.
Account Dashboard Some data preferences — like marketing contact opt-outs — are editable directly inside your account settings. Log in, go to Profile, and check the Privacy section.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Wallet Data Security

Your bKash, Nagad or Rocket number is stored in encrypted form. We never display your full wallet number after registration — only a masked version appears in your account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

Active accounts retain full transaction and profile data. Once an account is closed, we hold records only as long as applicable rules require, then move to scheduled deletion.

Requesting Your Data

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or submit a deletion request. Contact us via email or live chat to start the process.

Common Questions About Your Privacy

We collect your name, phone number, email address and the mobile wallet number you register — bKash, Nagad or Rocket. Device and session data is also logged automatically when you access the platform.

Your wallet number is shared only with the payment processor needed to complete your transaction. It is not sold or passed to advertisers. The processor's own privacy terms also apply to that data.

Contact us via the support email or live chat with your account name and registered wallet number. We will verify your identity and provide your data in a readable format within a reasonable period.

Yes. Submit a deletion request through email or live chat after closing your account. We will remove personal data where our legal and regulatory obligations allow — some records may need to be kept for a set period.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can block or clear cookies through your mobile or desktop browser settings at any time.

Your rights under this policy depend on your local law and the eligible regions we serve. If you are unsure whether our platform is available in your area, check with local legal advice before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.